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These Terms & Conditions set out the rules that apply when you open and use a swer8 account, including how transactions are handled through GCash, Maya or GrabPay, and what we expect from each other. Read through before you continue — if anything is unclear, our support team is reachable directly from your account page.
By accessing your swer8 account, you confirm that you have read and accepted these Terms & Conditions. They apply to every action you take within the platform — navigating the lobby, placing activity in the sportsbook or live casino, and moving funds through your account wallet. Availability of the platform depends on local law and is accessible only in eligible regions where permitted. We do not override local legal requirements; where a conflict exists, local law takes precedence. Payments through GCash, Maya or GrabPay are subject to the respective e-wallet's own terms in addition to ours. If a transaction through your e-wallet is rejected or reversed by the payment provider, the corresponding activity on your swer8 account will reflect that status. We reserve the right to update these Terms & Conditions at any time. When changes occur, the revised version will be posted here with a new effective date. Continued use of your account after that date constitutes acceptance. If you do not agree to a revision, close your account and contact support before further activity.
These Terms & Conditions define exactly which activities and services they govern. Understanding the scope helps you know when our policy applies and when a separate set of rules — from a payment provider or third-party service — takes over.
All login sessions, account creation, profile updates and account closure requests fall under these Terms. The rules here apply whether you access swer8 on a mobile browser or through a supported app path on your phone.
Deposits and withdrawals processed through GCash, Maya or GrabPay are within scope here, but are also subject to each wallet provider's own terms. Where those terms differ from ours, the more restrictive rule applies to protect your account.
Games available in the swer8 lobby — including titles from Pragmatic Play, PG Soft and Joker — are covered by these Terms in relation to how you access and use them. Game mechanics and payout rules are governed by each game's own certified rules.
External payment platforms, identity verification providers and any linked third-party tools operate under their own policies. swer8 is not responsible for the terms, actions or outages of those independent services, and we make no representations on their behalf.
These Terms & Conditions are not one-directional — they outline obligations on our side as much as yours. You have the right to request a summary of the activity recorded on your account, to ask us to correct factual errors in your profile details, and to raise a formal query if you believe a transaction was handled incorrectly. Account records are accessible directly from the account dashboard after login. If you notice a discrepancy between what your GCash or Maya statement shows and what appears in your swer8 wallet, contact support with both reference numbers and we will investigate. You can update personal details such as your registered contact information through the account settings page. Where a change requires identity verification, the steps and document types accepted will be shown in the form itself. No action on your account is irreversible without notification — we will communicate significant changes to your account status through your registered contact.
Your transaction history and account activity are available in the account dashboard after login. Check this before contacting support — most queries about individual entries can be resolved by reviewing the record details shown there.
Go to account settings to update your registered information. Where identity verification is required for a change, the form will show you exactly which documents to provide and how to submit them through your account.
If a clause in these Terms is unclear or you believe an action on your account does not align with what is written here, contact support directly. Reference the specific section or transaction involved to speed up the response.
For anything that cannot be resolved through the account dashboard — including wallet discrepancies between GCash or Maya and your swer8 balance — open a support request with both the account reference and the e-wallet transaction ID.
If you have a question about any clause in these Terms & Conditions, or need to raise a concern about your account under this policy, these are the routes to contact our team. Use the channel that works best for how you're already set up on your phone.
Open the chat widget from any page in your account. Describe your Terms-related query and include your account reference number. Responses are handled in English and follow up in the same thread.
Send a detailed message to our support address, visible in the Contact section of your account settings. For policy questions, include the specific clause or transaction date you are asking about so we can respond accurately.
The Help section inside your account covers common Terms & Conditions questions with direct references to the relevant policy clauses. Check there first — many wallet and eligibility queries are answered without needing to contact the team.
These Terms & Conditions explain not just what is permitted but how we manage the information tied to your account. We keep account data only for as long as it is needed to operate your account and meet our obligations under applicable law. You may request details of what we hold by contacting support through your account dashboard.
Your account is protected through login controls and session management. We do not share your account credentials or personal details with third parties outside of what is required for payment processing through GCash, Maya or GrabPay or legal compliance obligations.
We use cookies to maintain your session and remember account preferences across visits. The cookie settings available to you are shown in the privacy notice linked at the foot of every page. You can adjust these through your browser without affecting your account access.
Transaction records and account logs are retained in line with our data retention schedule, which reflects applicable legal requirements. After your account is closed, certain records are held for the period required by law before permanent deletion is applied.
If you want to request a correction to personal data we hold, or ask a question about how your information is used under these Terms, contact support via live chat or email. Include your account number and a brief description of the request.
These questions come up often when members review the Terms & Conditions. Each answer points to the relevant process or contact route so you can act on it directly.
Yes. Any transaction you initiate through GCash, Maya or GrabPay on your swer8 account is subject to these Terms. Note that each e-wallet also has its own terms, and where those are stricter than ours, the stricter rule applies to your transaction.
Contact support through live chat or email from within your account. Reference your account number and state that you are requesting a data summary. We will respond with the details we hold and the format in which they are available to you.
Access depends on local law and is available only in eligible regions where permitted. If your region is not supported, the platform will indicate this during the account process. We do not override local legal restrictions on access.
The revised Terms will be posted on this page with a new effective date. Continuing to use your account after that date means you have accepted the updated version. If you do not accept the changes, contact support to close your account before further activity.
Contact support through live chat or email and provide both your swer8 account reference and the GCash or Maya transaction ID. Our team will cross-check both records and respond with a resolution or explanation based on what the transaction logs show.
Go to account settings after login to update your details. Where a change requires identity verification, the form will show you which documents are accepted and how to submit them. If you cannot complete the update through settings, contact support directly.