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This policy explains exactly what information swer8 collects when you access your account, how we use it, and what choices you have over it. We wrote this to be straightforward — not legal padding — so you know what happens with your details from the moment you log in.
swer8 collects personal information you provide when you register an account, verify your identity, or link a payment method such as GCash or Maya. This includes your name, contact details, account credentials and the transaction records associated with your wallet activity. We also collect technical data — device type, browser session identifiers and IP address — to keep your session stable and your account accessible from your phone. We do not sell your personal information to third parties. Data shared with payment processors like GCash or Maya is limited to what those services require to complete a transaction. We retain account records for as long as your account remains active and for the period required under applicable law in eligible regions. If you close your account, we will retain only the minimum records needed to satisfy legal obligations, then delete the rest. This policy applies to residents and eligible visitors in the Philippines where access is permitted under local law. It does not override the terms of any external service you connect to your account.
Not every interaction with your swer8 account falls under this policy in the same way. The four areas below clarify what this policy governs, what it touches partially, and what sits outside it entirely. Knowing the boundary helps you direct questions to the right place.
Covered fully. Data collected during login — session tokens, device identifiers, login timestamps — is governed by this policy. We use this data solely to authenticate your account and maintain session continuity on your phone.
Covered partially. swer8 holds a record of the transaction reference and amount. The payment processor — GCash, Maya or GrabPay — maintains its own records under its own privacy terms, which operate independently of this policy.
Covered. Game session data — which titles you opened, session duration, wager history — is stored in your account and governed here. This includes activity on titles available in the lobby where local law permits.
Not covered. If you follow a link to an external site or use a third-party identity service, that provider's own privacy policy applies. We have no control over how external services handle your data once you leave our pages.
You have real, usable choices over the personal data we hold. These are not abstract legal rights buried in fine print — they are steps you can actually take through your account or by contacting support. Your account dashboard, accessible after login, shows the profile details we currently hold. Transaction records linked to your GCash or Maya deposits are listed under your wallet history in the same dashboard. If you spot an error — a misspelled name, a wrong contact number — you can update most fields directly in account settings. For changes that affect identity verification, our support team can walk you through the correction process. You can also ask us to explain why we hold a particular piece of data, or request that we delete records we no longer need to keep. Requests that conflict with a legal retention obligation may be partially fulfilled — we will tell you which records we must keep and why.
Log in and open your account dashboard. Your profile, contact details and wallet history are shown there. If something looks wrong, note the field and the current incorrect value before contacting support.
Most contact details can be updated directly in account settings. For identity-related fields tied to your GCash or Maya verification, raise a correction request with support and follow the steps they provide.
Send a data inquiry to our support channel. State your registered account name and the specific data you want explained. We will confirm what we hold, why we hold it, and how long the retention period is.
You may request deletion of data we no longer need to retain. Where a legal obligation requires us to keep certain records, we will explain this clearly and delete everything outside that obligation.
Privacy questions deserve a direct answer, not a generic support queue. The three routes below are the right channels for policy-specific inquiries — account data, correction requests, deletion requests and questions about how your GCash or Maya transaction records are stored. Pick the channel that fits your situation and include your registered account email so we can pull the right records.
Open the chat widget from the swer8 site while logged in. For privacy questions, select the account or data topic so the query reaches the right handler. Include your registered email in the first message.
Send a written request to our support email address, available on the Contact page. Written requests work well for deletion and correction inquiries because they create a clear record of what you asked and when.
The Help Centre, linked in the footer after login, has written guidance on updating account details, reading your wallet history and submitting a data inquiry. Check there first for quick answers before sending a message.
We apply account-level security measures to protect the data you share with us — from login credentials to the transaction references tied to your GCash or Maya activity. Sessions are secured with standard encryption during transmission. Cookies and session identifiers help us keep your account accessible between pages without requiring repeated logins on your phone. We do not use cookies to build advertising profiles or share browsing data with ad networks. Retention periods are set by the type of data: session data is cleared when you log out, transaction records are kept for the period required by applicable regulations in eligible regions, and account profile data is held until you request closure or deletion. You can clear site cookies from your browser settings at any time — doing so will end your current session and require you to log in again.
Data moving between your device and our servers — including login credentials and wallet transaction references — is protected by standard transport-layer encryption. This applies whether you access the site on a phone or a desktop browser.
We use session cookies for account continuity and functional cookies to remember your language and display preferences. We do not place third-party advertising cookies. You can review and clear cookies through your phone or browser settings.
Session data is cleared on logout. Transaction records — including those linked to GCash, Maya or GrabPay deposits — are kept for the period required under local regulations in eligible regions, then deleted or anonymised.
When this policy changes, we post the updated version on this page and note the revision date at the top. Continued use of your account after a change is posted means you have seen the updated terms. Check this page periodically for the current version.
These are the questions we actually receive about this policy — covering data access, your rights, cookies, payment records and how to contact us. If your question is not here, use the live chat or email support route listed in the contact section above.
We collect the details you enter during registration — name, email address, contact number and, where required for account verification, identity documents. We also collect the account credentials you create. No payment card details are stored on our servers; GCash and Maya handle their own credential storage.
Yes. Log in and open your account dashboard. Your profile details, contact information and wallet transaction history are shown there. If you want a formal record of everything we hold beyond what the dashboard displays, send a written request to our support email.
Most contact details can be updated directly in account settings after login. If a field is locked — usually because it is tied to identity verification — contact support through live chat or email, explain the correction needed, and follow the steps they outline. Corrections to verified identity fields may require documentation.
Only the minimum needed to process a transaction. When you make a deposit or withdrawal through GCash or Maya, we pass the transaction reference and amount to that payment processor. Those processors operate under their own privacy policies, which you agree to when you use their services.
We use session cookies to keep you logged in and functional cookies for display preferences. We do not place advertising cookies. You can clear or block cookies through your browser settings at any time, but clearing them will end your current session and require you to log back in.
Send a deletion request through our support email or live chat. State your registered account email and confirm which data you want removed. We will delete records that have no legal retention requirement and explain clearly which records we are obligated to keep and for how long.